CUSTOMER SERVICE

Please note that once your order is placed, we cannot make any adjustments to the order.

Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

 

DOMESTIC SHIPPING INFORMATION

UPS GROUND SHIPPING FOR ALL DOMESTIC ORDERS.

MAMENTA uses UPS for all domestic delivery within the United States.

Orders placed between Sunday and midnight PST on Thursday will be shipped within 48-72 business hours of receipt, and before the weekend. All orders received after midnight on Thursday will be shipped the following Monday.

Please note that order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification. MAMENTA will contact you if there is an issue with your order that may cause a delay.

All standard orders will be shipped UPS GROUND. 

Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.

All packages with an order value of $1,000 or more will require signature for delivery.

Prices displayed on our site are US dollars and exclusive of taxes.  

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.

 

RETURNS & EXCHANGES

-ALL SALES ARE FINAL

CONTACT 

• SHOP@MAMENTA.COM